Terms of Use

Privacy Policy

Terms of Use

Last Updated: July 8, 2026

Welcome to Zettla. These Terms of Use ("Terms") govern access to and use of the Zettla website, platform, communication systems, and related services (collectively, the "Platform").
The Platform is operated by ZETTLA S.R.L, a company registered in The Dominican Republic, registration number RNC: 1-33-58846-3, ("Zettla", "we", "us").

By accessing or using Zettla.com, users acknowledge that they have read, understood, and agreed to these Terms. These Terms should be read together with our Privacy Policy and Cookie Policy, which explain how we handle personal data.

1. Scope of Services

Zettla is a real estate, relocation, concierge, and informational platform operating within the Dominican Republic and serving local and international users.

Services may include:

  • Property listings and search tools

  • Relocation guidance

  • Concierge assistance

  • Property management coordination

  • Financing and mortgage guidance

  • Appointment scheduling

  • Connections to vetted local service specialists (see Section 8)

  • Neighborhood and lifestyle information

  • Communication and support systems

  • Educational and informational content

Certain services referenced through the Platform may be provided by independent third-party professionals or providers.

2. Eligibility and User Responsibilities

By using the platform, users confirm that:

  • They are at least 18 years of age and legally capable of entering binding agreements under applicable law

  • Information provided to Zettla is accurate and truthful

  • They will not misuse the platform or services

  • They will comply with applicable local and international laws

Users are responsible for maintaining the confidentiality of their account credentials and activities associated with their accounts and must notify Zettla promptly at support@zettla.com if they suspect any unauthorized use.

3. Property Listings and Information

All property listings, pricing, dimensions, investment projections, availability, taxes, financing information, renderings, and related materials are provided for informational purposes only.

While Zettla aims to maintain accurate and updated information, property details may:

  • Change without notice

  • Contain inaccuracies

  • Become unavailable

  • Be modified by developers, owners, agencies, or third parties

Zettla does not guarantee the completeness, reliability, or accuracy of any listing or property-related information.

Users are solely responsible for conducting independent due diligence before making purchasing, leasing, investment, financing, legal, or relocation decisions.

4. No Legal, Financial, or Immigration Advice

Information provided through Zettla, including articles, guides, investment commentary, AI-assisted communication, and Platform content, is provided for informational purposes only and does not constitute legal, tax, immigration, accounting, financial, or investment advice.

Zettla and its representatives, including team members and property advisors, provide general real estate and relocation guidance only.

Legal, immigration, tax, financial, mortgage, and accounting services referenced through the Platform are provided exclusively by independent third-party professionals and service providers where applicable. Users should consult licensed professionals before making legal, financial, tax, immigration, or investment decisions.

5. AI-Assisted Communication

Zettla may use AI-assisted technologies and automated systems to support:

  • Customer communication

  • Scheduling and appointment coordination

  • Property recommendations

  • Customer support

  • Communication efficiency and operational workflows

Where you are interacting with an AI-assisted system (for example, an automated chat or voice assistant), Zettla will make this apparent, and you may request human assistance where available.

AI-generated content and recommendations are informational in nature and may contain errors. Zettla does not use AI systems to make legally binding decisions without human oversight.

6. Communications

Service communications. By submitting forms, creating accounts, scheduling appointments, or requesting services, users agree to receive communications reasonably necessary to respond to their request and operate their account, including inquiry responses, appointment confirmations and reminders, account and security notices, and service updates. These may be delivered by email, phone, messaging applications, SMS, or automated and AI-assisted tools.

Marketing communications. Marketing and promotional communications (such as property recommendations and newsletters) are sent only where permitted by applicable law – where required, only with your prior consent. You may opt out of marketing communications at any time via the unsubscribe link in any message, your account contact preferences, or by contacting support@zettla.com. Opting out of marketing does not affect essential service communications.

Calls and text messages. Where you provide a telephone number and expressly agree, you consent to receive calls and text messages (SMS) from or on behalf of Zettla at that number, including calls and messages placed using automated technology or an artificial or AI-generated voice. Consent to marketing calls or texts is not a condition of purchasing any property or service. Message frequency varies; message and data rates may apply. You may revoke consent at any time – for SMS, reply STOP to cancel or HELP for assistance; for calls, inform the caller or contact support@zettla.com.

7. Third-Party Services and External Providers

Zettla may collaborate with independent third-party providers, including attorneys, immigration specialists, mortgage brokers, banks, accountants, contractors, relocation professionals, property owners, developers, and other service providers.

Zettla does not control and is not responsible for third-party actions, services, external websites, external agreements, third-party advice, or external transactions.

Any agreements or services entered into with third parties are solely between users and those independent providers.

8. Specialist Referral Service

The Platform may allow users to request connections with independent local service specialists (for example: plumbing, electrical, air conditioning, cleaning, or handyman services).

  • Specialists are independent contractors, not employees, agents, or partners of Zettla.

  • Zettla performs reasonable vetting of specialists before listing them but does not guarantee the quality, safety, legality, timeliness, or outcome of any work performed.

  • Any engagement, pricing, scheduling, payment, and dispute is solely between the user and the specialist.

  • Zettla may transmit the user's contact details and request description to the assigned specialist for the purpose of fulfilling the request, as described in our Privacy Policy.

  • Zettla may remove specialists from the Platform at its discretion but assumes no ongoing duty to monitor their work.

9. User Conduct

Users agree not to:

  • Misuse the Platform

  • Attempt unauthorized access

  • Interfere with website functionality

  • Upload malicious content

  • Impersonate another individual or entitiy

  • Use the Platform for unlawful purposes

  • Submit false or abusive service requests

  • Scrape or copy Platform data without permission

Zettla reserves the right to restrict or terminate access for users violating these Terms.

10. Intellectual Property

All content available on Zettla – including branding, logos, text, graphics, articles, photographs, videos, downloadable materials, platform structure, and design elements – is protected by applicable intellectual property and copyright laws unless otherwise stated.

Users may not reproduce, distribute, modify, republish, or commercially exploit content without prior written permission from Zettla.

Limited personal and non-commercial use is permitted for informational purposes only.

11. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE PLATFORM AND ALL CONTENT, LISTINGS, AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY, AND NON-INFRINGEMENT. ZETTLA DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY LISTING OR INFORMATION IS ACCURATE OR CURRENT.

Some jurisdictions do not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you.

12. Limitation of Liability

To the fullest extent permitted by applicable law, Zettla shall not be liable for indirect or consequential damages, investment losses, financial losses, business interruption, technical interruptions, inaccuracies, delays, data loss, third-party or specialist actions, or reliance on Platform information, arising from use of the Platform, communications, services, or property-related information.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including mandatory consumer protection rights and liability for intentional misconduct or gross negligence where such limitation is not permitted.Use of the Platform is at the user's own discretion and risk.

13. International Use

Zettla operates internationally and may be accessed from multiple jurisdictions. Users are responsible for complying with local laws applicable within their jurisdiction.

Where Zettla processes personal data of users located in the European Union or other regulated jurisdictions, such processing is carried out as described in our Privacy Policy and Cookie Policy, in accordance with applicable data protection laws, including the General Data Protection Regulation where it applies, the California Consumer Privacy Act where it applies, and applicable Dominican Republic regulations.

14. Notice to California Users

Under California Civil Code Section 1789.3, California users are entitled to the following consumer rights notice: the Platform is provided by Zettla S.R.L., RNC: 1-33-58846-3, Dominican Republic, Higüey, La-Altagracia Province, Punta Cana, Av. Alemania, Residencial Palma Real Villas / Cocotal, Condominio "Reserva Real", Apt. No. D - 205.

If you have a question or complaint regarding the Platform, please contact us at support@zettla.com.

California residents may also contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

15. Suspension and Termination

Zettla reserves the right to suspend, restrict, or terminate access to the Platform or services where:

  • These Terms are violated

  • Unlawful activity is suspected

  • Platform security is threatened

  • Misuse occurs

Such actions may occur without prior notice where reasonably necessary. Users may close their account at any time by contacting support@zettla.com; data deletion is handled as described in our Privacy Policy.

16. Updates to These Terms

Zettla may update or modify these Terms from time to time. For material changes, we will provide reasonable advance notice on the Platform or by email before the changes take effect. Continued use of the Platform after the effective date of updated Terms constitutes acceptance. If you do not agree with updated Terms, you should stop using the Platform and may close your account.

The "Last Updated" date at the top reflects the current version.

17. Governing Law

These Terms shall be governed and interpreted in accordance with the laws of the Dominican Republic, without limiting mandatory consumer protection rights that apply under the laws of the user's country of residence where such rights cannot be waived by agreement.

18. Dispute Resolution and Arbitration

Informal resolution first. Before filing any claim, you agree to contact us at support@zettla.com and attempt in good faith to resolve the dispute informally for at least 30 days.

Binding arbitration. Except as set out below, any dispute, claim, or controversy arising out of or relating to these Terms or the Platform that cannot be resolved informally shall be resolved by binding individual arbitration rather than in court. For users in the United States, arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, conducted in English, remotely by videoconference or, where an in-person hearing is required, in the county of your residence. Judgment on the award may be entered in any court of competent jurisdiction.

Class action waiver. TO THE FULLEST EXTENT PERMITTED BY LAW, ALL CLAIMS MUST BE BROUGHT IN THE PARTIES' INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate claims or preside over any form of representative or class proceeding. If this class action waiver is found unenforceable as to a particular claim, then that claim (and only that claim) shall proceed in court, and this shall not affect the enforceability of the waiver as to any other claim.

Exceptions. This section does not apply to: (a) individual claims within the jurisdiction of small claims court; (b) claims for injunctive relief relating to intellectual property or unauthorized access; or (c) users in jurisdictions where mandatory consumer protection law guarantees access to local courts – including consumers in the European Union, who retain the right to bring proceedings before the courts of their country of residence and to use the EU Online Dispute Resolution platform (ec.europa.eu/consumers/odr).

Opt-out. You may opt out of this arbitration agreement and class action waiver by emailing support@zettla.com with the subject "Arbitration Opt-Out" within 30 days of first accepting these Terms, stating your name and the email associated with your account. Opting out does not affect any other provision of these Terms.

19. General Provisions

  • Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force and effect.

  • No waiver. Zettla's failure to enforce any provision is not a waiver of the right to enforce it later.

  • Entire agreement. These Terms, together with the Privacy Policy and Cookie Policy, constitute the entire agreement between the user and Zettla regarding use of the Platform.

  • Assignment. Users may not assign their rights under these Terms without Zettla's consent; Zettla may assign these Terms in connection with a merger, acquisition, or sale of assets, with notice to users.

20. Contact

For questions related to these Terms, users may contact Zettla through the official communication channels provided on the Platform or via support@zettla.com.
For privacy-related questions and requests: privacy@zettla.com.